Savings - Frequently Asked Questions (FAQ's)

Frequently Asked Questions Index

1. eSavings - I have a query about an internet/web savings account, who do I contact?
2. My passbook/certificate has been stolen/lost, what should I do?
3. My Timesaver cash card has been stolen/lost, what should I do?
4. How do I change my address?
5. How do I send a payment to my account?
6. How can I find out what rate my savings account is paying?
7. How are my savings covered?
8. How do I transfer an ISA from another provider to a Bradford & Bingley Postal/Branch ISA product?
9. How do I transfer my existing Bradford & Bingley ISA to a new ISA?
10. How do I transfer my ISA from Bradford & Bingley to another provider?
11. How do I register for gross interest?
12. How can I get a Tax Deduction Certificate for this tax year?
13. How do I open an account as an overseas resident?
14. How can I find out information about my Bradford & Bingley shares?
15. Can I access branch/postal accounts via the internet?
16. What identification do I need to open an account in branch?
17. Do I need to send ID when opening a postal savings account?
18. Who do I make my cheque payable to when opening/crediting an account?

eSavings - I have a query about an internet/web savings account, who do I contact?

Please use the following email address to contact our eSavings Team - enquiries@savings.bradford-bingley.co.uk

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My passbook/certificate has been stolen/lost, what should I do?

You need to report this to your Local Branch or contact us on 0845 600 8885*.

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My Timesaver cash card has been stolen/lost, what should I do?

Please call our helpline on 0800 591 591* as soon as you can.

To re-order a new card you will need to visit your Local Branch.

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How do I change my address?

To change your address on your account you will need to visit your local branch taking in proof of your new address, such as a Utility Bill or Bank Statement (dated within the last 3 months.)

If you are unable to visit your local branch then you could write to your branch sending the proof of your new address.

To find your nearest branch please click here.

If you also have shares with Bradford & Bingley you will also need to inform us of your new address by writing to :

Computershare Services plc
P O Box 82
Bristol
BS99 7NH
Tel 0844 472 6003

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How do I send a payment to my account?

PLEASE NOTE THIS INFORMATION IS FOR BRANCH/POSTAL ACCOUNTS ONLY

BACS - standard payment

To transfer funds via BACS to Bradford & Bingley, you will need to quote the following information to your Bank/Building Society:

• Sort Code: 13-40-00
• Account Number: Your 8 digit Bradford & Bingley Account Number (e.g. 00000000)
• Ref Number: Your full 12 digit Bradford & Bingley Reference Number (e.g. 123AB456789C)

OR

CHAPS - fast track payment

To transfer funds via CHAPS to Bradford & Bingley, you will need to quote the following information to your Bank/Building Society:

• Sort Code: 51-70-19
• Account Number: 68766920
• Ref Number: Your full 12 digit Bradford & Bingley Reference Number (e.g. 123AB456789C)

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How can I find out what rate my savings account is paying?

Please click here to find our Savings Account interest rates.

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How are my savings covered?

The Financial Services Compensation Scheme now covers 100% of the first £50,000 of each depositors claim. Customers with joint accounts will be eligible to claim up to £100,000 per total deposit.

Bradford & Bingley's retail savings business is owned by Abbey, part of the Santander Group.

Abbey has its own authorisation. Bradford & Bingley is not a separate legal entity and sits under the Abbey authorisation. All amounts held by savers in Bradford & Bingley have been transferred to Abbey and will sit under Abbey's authorisation.

For more information on the scheme please visit: www.fscs.org.uk.

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How do I transfer an ISA from another provider to a Bradford & Bingley Postal/Branch ISA product?

PLEASE NOTE THIS INFORMATION IS FOR BRANCH/POSTAL ACCOUNTS ONLY

To transfer an ISA to Bradford & Bingley from another provider, simply complete both an ISA Application and Transfer Authority Form. These are available from your local branch, or to download use the links below:

ISA Application Form - pdf
Transfer Authority Form - pdf

You can then either call into your local branch or send the request directly to our Transfer Team at the following address:

Bradford & Bingley Plc
Tax Free Cash H157
PO BOX 2
Main Street
Bingley
West Yorkshire
BD16 2LW

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How do I transfer my existing Bradford & Bingley ISA to a new ISA?

PLEASE NOTE THIS INFORMATION IS FOR BRANCH/POSTAL ACCOUNTS ONLY

To transfer an existing Bradford & Bingley ISA to a new ISA account, simply complete an ISA Application Form and a Transfer Authority Form. These are available from your local branch, or to download use the links below:

ISA Application Form.pdf

Transfer Authority Form.pdf

You can either post the request directly to the address below or call into your local branch - Remember to include your current ISA Account Certificate/Passbook.

Please send your completed forms to:

Bradford & Bingley Plc
Tax Free Cash H157
PO BOX 2
Main Street
Bingley
West Yorkshire
BD16 2LW

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How do I transfer my ISA from Bradford & Bingley to another provider?

In order to transfer your Bradford & Bingley ISA to another provider we require your written confirmation.

Please note - Some providers will require you to complete a transfer form, so it’s a good idea to check your new provider's procedure first.

Once the request has been received by Bradford & Bingley the transfer process can take up to 30 days to complete. After which we will write to confirm your transfer has been completed.

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How do I register for gross interest?

We can pay interest without taking off tax if you have completed the following form to show you are eligible to have interest paid in full.You are able to download this form using the link below:

Inland Revenue Tax Form R85.pdf

If you have a branch/postal based account please forward your completed form to:

Bradford & Bingley Plc
Tax Free Cash H157
PO BOX 2
Main Street
Bingley
West Yorkshire
BD16 2LW

Alternatively you can take your completed form into your local branch.

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How can I get a Tax Deduction Certificate for this tax year?

You can request this from your local branch or by contacting our Helpline on 0845 600 8885*.

We are unable to send this via an e-mail.

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How do I open an account as an overseas resident?

Unfortunately we are unable to offer new accounts to non-UK Residents. However, Bradford & Bingley International may be able to assist you.

Please find contact details below:

Bradford & Bingley International website

enquiries@bbi.co.im

Bradford & Bingley International Ltd.
30 Ridgeway Street
Douglas
Isle Of Man
IM1 1TA
01624 695000

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How can I find out information about my Bradford & Bingley shares?

Bradford & Bingley shares are administered by a company called Computershare Services. You can contact them on 0844 472 6003 or write to them at:

Computershare Services plc
P O Box 82
Bristol
BS99 7NH

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Can I access branch/postal accounts via the internet?

If you opened you account in the branch or via the post then you will not be able to access your account via the internet. We only have a certain number of accounts available with Internet access. These accounts will have been opened online.

To see our range of savings accounts click here.

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What identification do I need to open an account in branch?

You will need to take 2 forms of identification -

One form of personal I.D such as:

• Current UK/non UK passport
• Current pension book
• Current driving licence
• Personal cheque drawn on a UK Bank / Building Society

And

One form of address I.D such as:

• Utility bill (dated within the last 3 months)
• Residential telephone bill (dated within the last 3 months - we are unable to accept mobile telephone bills)
• Council tax bill (dated within the last 12 months)
• Mortgage statement (dated within the last 12 months)

If you're thinking of opening an ISA account you will also need your National Insurance number.

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Do I need to send ID when opening a postal savings account?

No. In order to verify the information you provide we will make searches about you with a Credit Reference Agency - this will include information from the electoral roll.

If we are unable to verify your identity in this way we will write to you requesting the necessary identification.

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Who do I make my cheque payable to when opening/crediting an account?

The cheque needs to be made payable to yourself as the account holder.

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